| Delivery Cost |
We offer an amazing free delivery on all orders over £100 to anywhere in England, Wales and mainland Scotland (not Highland & Islands). We attempt to get all orders dispatched on a 24hour guaranteed courier and achieve this result approximately 95% of the time. However if this is not achievable, we will inform you within 48hrs from the time the order is placed.
Delivery for orders under £100 is £4.95 |
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| International Delivery is £40 (unless stated) |
| We offer delivery to these areas outside of England and Wales: Belgium, Channel Islands, Denmark, France, Germany, Greece, Italy, Luxembourg, Netherlands, Portugal, Rep of Ireland, Spain, Scotland (Highland & Islands £15)
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| Do I have to be there to sign for delivery? |
| In all instances, you will be required to provide a signature when your order is delivered. If you are not in when we try to deliver your goods, we will leave a card notifying you of the time we attempted delivery. We will also provide contact details so that you can arrange delivery to an alternate location if preferred. Please note: Our Home Delivery Network service will only accommodate requests from customers who have been carded, where the redirection is to a residential address and within the Depot catchment area.
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| Can I track my order? |
| Yes, we offer an online order tracking facility. You will be sent an e-mail acknowledging receipt of your order, shortly after placing it. Please reply to this email requesting your tracking number and our staff will be happy to help! Will you deliver to an alternative address? Yes, we offer an address book facility so that you can have your goods delivered wherever is most convenient for you. You can either access your address book by logging into My Account, or you can add or choose an alternate address at checkout. Can you tell me what time of day? Unfortunately we are unable to give you an exact time for delivery. Please note: Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this time-scale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. All items are subject to stock availability. If we cannot supply goods in our advised time-scale we will continue to deliver and inform you of any delay. |
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| Refund policy |
| We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. There will be 10% return fee, which covers restocking. Returns should be made within a reasonable time (10 days) and in original, undamaged packaging.* Please see below for exceptions to this policy. If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
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| Cancellations |
| To cancel a confirmed order we must receive it in writing and this must be agreed and confirmed by email from a member of staff here. |
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| Delivery charges |
| We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. *None of the above conditions affect your statutory rights when goods are faulty, or not as described. Your rights of cancellation are covered under the Consumer Protection Distance Selling Regulations. |
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| Damaged Goods |
| If goods arrived damage you must inform us within 48 hours of Delivery. |
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